Frequently asked questions
What is Writifi?+−
Writifi is a marketplace for professional, ready-to-use business document templates - covering cybersecurity, IT, AI governance and operations - built specifically for UK businesses.
Are these documents legally binding or certified?+−
No. Writifi templates provide practical starting points for business documentation. They are not legal advice, certification or a guarantee of regulatory compliance. You should adapt documents to your circumstances and seek professional advice where appropriate.
What file formats do you provide?+−
Most documents are provided as editable DOCX (Word) and XLSX (Excel) files, with some available as PDF. Each product page lists the exact formats included.
How do I receive my files after purchase?+−
Immediately after a successful payment, you're taken to a confirmation page with download links for every file in your order. Files are delivered digitally - nothing is posted.
Can I get a refund?+−
Because these are digital products delivered instantly, refunds are handled on a case-by-case basis. See our Refund Policy for full details.
Can I use a template across my whole company?+−
Yes. Your purchase is licensed for use within your own business, including across multiple employees and sites. It isn't licensed for resale or redistribution as a template to other businesses.
Do you add new templates regularly?+−
Yes. The catalogue is actively expanding - if you can't find what you need today, check back or get in touch and let us know what you're looking for.